Shipping policy

Our Shipping Policy explains how we process, ship, and deliver orders placed through our store. It covers processing times, shipping rates, delivery estimates, tracking, and lost or damaged packages.

Processing Times

• Order Processing — Orders are processed within 1–3 business days.

• Peak Seasons — During holidays or high‑volume periods, processing may take an additional 1–2 business days.

• Business Days — Monday through Friday, excluding holidays. 

• Shipping Methods & Delivery Times

  We offer several shipping options at checkout. Delivery estimates begin after your order has been processed.

  • Standard Shipping — 3–7 business days

  • Expedited Shipping — 2–3 business days

  • Overnight Shipping — 1 business day

  Delivery times are estimates and may vary due to carrier delays, weather, or other factors. 

• Shipping Rates

  Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight and size

  • Selected shipping method 

  • Order Tracking

    Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear. 

  • Lost, Delayed, or Damaged Packages

    • If a package is marked delivered but not received, please contact the carrier first.

    • If your package is lost or significantly delayed, contact us so we can assist with a claim.

    • If your order arrives damaged, notify us within 48 hours with photos of the damage so we can resolve the issue. 

    • Address Errors

      Customers are responsible for providing accurate shipping information. If an incorrect address is entered and the order ships, we cannot guarantee recovery or replacement.