Refund policy

Overview

Our Return & Refund Policy explains how customers can return items, request refunds, and what conditions apply. This helps ensure a smooth and transparent shopping experience.

Returns

We accept returns within 30 days of delivery.

To qualify for a return, items must be:

• Unused and in the same condition received

• In original packaging

• Accompanied by proof of purchase.

• Refunds

  Once your return is received and inspected, we will notify you of approval or rejection.

  If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes 5–10 business days

  Shipping costs are generally non‑refundable, unless the return is due to our error.

• Exchanges

  We replace items only if they are defective, damaged, or incorrect.

  To request an exchange, contact us before sending the item back.

• Return Shipping

  Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was sent

  • The product was defective

  • Non‑Returnable Items

    Examples include:

    • Gift cards

    • Downloadable digital products

    • Final sale items

    • Personalized or custom‑made products

    • How to Start a Return

      To begin a return, contact us at [Your Support Email] with:

      • Order number

      • Item(s) you want to return

      • Reason for return

      We will provide instructions and a return address.

    • Late or Missing Refunds

      If you haven’t received a refund:

      • Check your bank account

      • Contact your credit card company

      • Contact your bank

      If you’ve done all of this and still haven’t received your refund, reach out to us.

    • Questions

      For any questions about this policy, contact our support team at Rosefashionandmorellc@gmail.com.